Join BGBx as Helpdesk Manager, overseeing IT support and ensuring exceptional technology services for staff. Elevate operational efficiency in a dynamic environment.

In the role of Helpdesk Manager, you will be responsible for the daily operations of the IT Helpdesk, driving service excellence, prioritizing support requests, and collaborating with technical teams. This position focuses on improving processes, troubleshooting issues, and supporting the onboarding and offboarding of employees with technology needs.

Your leadership will be pivotal in transforming the IT user experience.

Key Responsibilities:

- Manage IT support ticket workflows and resolutions
- Serve as escalation point for critical service issues




- Install and maintain hardware/software for users
- Oversee onboarding technology setups and access
- Track and analyze helpdesk performance metrics

Requirements:

- 3-5 years in IT support, 1-2 years in management
- Expertise in operating systems and IT applications
- Knowledge of helpdesk ticket systems
- Strong communication and customer service skills
- Ability to excel in a fast-paced workplace

Shape the future of IT support at BGBx while enhancing user experiences and operational success.

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📌 Helpdesk Leadership at BGBx (Brampton)
🏢 BGBx
📍 Brampton