Accelerate your career at TELUS Digital as a CCaaS Program Delivery Manager, offering remote or hybrid work options. Lead the charge in delivering creative contact center technologies to clients.
As part of the CX team, your primary responsibility will be managing cross-functional delivery teams engaged in contact center programs. We are seeking a resourceful program manager who can navigate client interactions and articulate complex solutions effectively.

You'll ensure adherence to timelines, budget constraints, and stakeholder engagement throughout each project.

Key Responsibilities:

- Lead the delivery of integrated contact center solutions from planning to support
- Own governance models to facilitate program success
- Foster effective communication across all project stakeholders




- Drive Agile methodologies to enhance delivery lifecycles
- Monitor project budgets and resource allocations closely

Requirements:

- At least 7 years of experience in managerial roles within software development
- Familiarity with CCaaS solutions such as Five9
- Ability to manage intricate program dependencies effectively
- Strong financial tracking and management expertise
- Program management certifications are a plus

Utilize your technical leadership skills to elevate contact center solutions at TELUS Digital.

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📌 CCaaS Program Delivery Manager, TELUS Digital (Vancouver)
🏢 TELUS Digital
📍 Vancouver