Step into the Head of Customer Relations at Ecocert Canada in Guelph, Ontario. Lead a dedicated team and enhance the customer experience in the agri-food sector with potential remote work options.

In this full time, permanent position, you will manage a 7-person team focused on customer relations for Ecocert clients. Your responsibilities include resolving complex customer issues and enhancing operational efficiency. Engage in cross-functional collaboration and represent Ecocert at key industry events to maximize market share and satisfaction levels.

Key Responsibilities:

- Manage, coach, and develop a team dedicated to customer relations
- Optimize the customer experience for agri-food and certification activities




- Resolve complex situations with professionalism and tact
- Lead continuous improvement in service quality and efficiency
- Monitor customer satisfaction and performance indicators

Requirements:

- Proven team management and communication abilities
- Expertise in customer relations and account management
- Experience in certification or agri-food sectors preferred
- Strong organizational skills and autonomy
- Fluency in English and French required

Drive customer satisfaction and operational excellence through leadership at Ecocert Canada.

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📌 Ecocert Canada Customer Relations Leader (Ottawa)
🏢 GoodWork.ca
📍 Ottawa