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Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Resident

Salary Range: $52561.60 - $56565.60 Annually

Location: Victoria, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact [email protected] , as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date: August 6, 2026

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered.

The Adjudication Unit has a current opportunity for an Adjudication Representative to join the team at ICBC’s Victoria Operations Office. This role plays a key part in supporting driver licensing decision‑making and ensuring the fair and consistent application of adjudication processes.

Position Overview

The Adjudication Representative provides administrative and adjudicative support for programs related to the intervention of driver behaviour. This role reviews legal and licensing documentation, determines appropriate adjudication actions, maintains accurate records, and responds to enquiries from customers and external stakeholders in accordance with legislation, policy, and guidelines.

Key Responsibilities

- Review legal, court, and licensing documentation and determine appropriate adjudication or intervention actions
- Process prohibition, probation, appeal, dispute, and impersonation files,



including coordination with courts and law enforcement
- Prepare, proofread, and distribute adjudication‑related correspondence and maintain complete documentation
- Update driver records and departmental systems accurately and in a timely mannerRespond to customers, court, police, and legal enquiries related to adjudication decisions and driving records
- Escalate complex or sensitive cases to supervisors or reviewing officers as required

Position Requirements

- High school graduation or equivalent, plus a few years of related administrative or adjudication experience
- Knowledge of legislation, regulations, policies, and procedures related to driver licensing and adjudication
- Experience using databases and corporate systems to retrieve, update, and maintain records
- Robust analytical, problem‑solving, and decision‑making skills
- Effective written and verbal communication skills
- Strong organizational skills with attention to detail and accuracy
- Proficiency in standard office software and keyboarding

This position reports toLorelei George.

Continue your career with us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.
- Resident – you will work at your primary in-office headquarters on all scheduled work days.

📌 Adjudication Rep (Victoria)
🏢 ICBC
📍 Victoria