Join Zafin in Toronto as the AI Operations Leader, where your leadership will drive the success of AI delivery across client-focused teams. Ensure quality, efficiency, and operational capacity in providing AI agent support. As an integral part of Zafin’s AI platform, you will manage operations to support the Embed and Expand phases of delivery.

With 6-12 years of experience in shared services or technical support, your role will focus on enhancing operational metrics and ensuring peak service delivery performance across various client engagements. Key Responsibilities:

- Deliver consistent AI agent configuration and evaluation support
- Lead capacity management and resource allocation planning
- Establish service-intake and escalation processes




- Monitor delivery quality and resolve dependency issues
- Develop a high-performing culture of collaboration and service excellence Requirements:
- 6-12 years in operations management
- Experience leading diverse, distributed teams
- Proficient in managing service quality and operational performance
- Knowledge of AI-enabled solutions and workflows
- Degree in Computer Science or equivalent experience Drive operational excellence at Zafin and enhance the delivery of AI-driven services in this agile role.

📌 AI Operations Excellence Leader (Toronto)
🏢 Zafin
📍 Toronto