We seek an experienced analyst to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this analyst will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Position Responsibilities

Vision and Strategy

- Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.

- Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.

- Establish cooperative relationship with cross-functional stakeholders to address issues and implement solutions.





Critical Operations Identification, Assessment, and Improvements

- Assist in establishing and executing of GWAM’s operational resilience governance model and deliverables.

- Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required.

- Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.

- Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, e

📌 Analyst, GWAM & GA Operational Resilience (Toronto)
🏢 Manulife
📍 Toronto