WHAT DO WE DO? We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products. THE ROLE The Application Specialist I provides technical and sales support to customers by preparing quotations, processing orders, recommending products, and resolving customer inquiries. Working closely with customers, suppliers, and internal teams, this role helps ensure a high level of service while supporting sales growth, accurate order management, and successful project execution Duties &

Responsibilities Prepare, review, and follow up on customer quotations

Provide technical support, product recommendations, costing, and proposal development

Translate customer requirements into accurate product and solution recommendations

Process customer orders and monitor order status through completion

Coordinate with suppliers and vendors to ensure timely delivery and issue resolution

Communicate with customers by phone and email regarding products, orders, and technical inquiries

Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns

Deliver after sales support to ensure customer satisfaction

Support business growth by identifying opportunities and strengthening customer relationships

Prepare proposals based on customer requirements, market conditions, and product offerings





Maintain accurate records and documentation related to quotes, orders, and projects

Compile and organize vendor documentation for customer projects

Support collections and payment follow up activities in partnership with the Accounting team

Follow established sales processes, systems, and procedures to ensure operational efficiency Requirements QUALIFICATIONS College diploma in a related field

3 to 6 years of experience in a technical sales, customer service, Inside sales, or related role

Proficiency with order entry and quoting systems (Epicor P21 or similar)

Understanding of customer service principles and best practices

Strong verbal and written communication skills

Strong problem solving and troubleshooting abilities

Ability to manage multiple priorities in a fast paced environment

Strong attention to detail and accuracy

Proficiency with Microsoft Office (Word, Excel, Outlook)

Strong organizational and customer service skills

Ability to work collaboratively within a team setting Desirable Bilingual (English and French) WORK ENVIRONMENT Fast-paced environment in a dynamic competitive industry Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails,



and virtual meetings Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions Benefits Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we'll provide the tools you need for success.

We will help you grow so that we can continue growing. WHAT'S IN IT FOR YOU? Competitive remuneration including base salary ($60,000-$75,000) + incentive Competitive vacation

Paid personal day program

Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision

Company Group RRSP with employer matching

Annual health & wellness subsidy FUN FACTS The average employee tenure is 9 years

We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays

We regularly host social events and gatherings to foster togetherness and fun We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request. We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions

📌 Application Specialist I (Laval)
🏢 John Brooks
📍 Laval