ASSISTANT DIRECTOR OF CARE, TENDERCARE LIVING CENTRE Candidates are invited to apply for the above full-time position to work at Tendercare Living Centre, a 204 bed Long-Term care home, managed by Extendicare Assist, located in Scarborough, Ontario.

Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leader who contributes to Extendicare's purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents. Under the direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicare's model of care and collaborates with other members of the care team to ensure exceptional resident centred care and best practices are consistent with Extendicare, Accreditation standards, and all regulations. The ADOC will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home.

Serve as a strong advocate for resident safety and ongoing improvement of quality care.

Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family.

Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs.

Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year.

Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures.

Manage- Manage assigned program areas as per Extendicare’s Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards.

Identify- Risk and mitigation strategies and escalated and manage as appropriate in collaboration with organizational teams and departments.

Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.

Collaborate- Actively participate and collaborate with the Director of Care, interdisciplinary team,



and consult with care staff, residents and families to deliver and optimize resident care.

Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals.

Community Partnership- Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care.

Cultivate- Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational culture. This includes identifying skill gaps, providing coaching and feedback, and encouraging continuous learning.

Customer Service- Through employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.

Minimum of three (3) years of experience working as Registered staff in the long-term care sector, plus, preference of three (3) years, minimum of one (1) of experience in a managerial or supervisory capacity in a health care setting.

Bachelor of Nursing preferred or Post-secondary Diploma in Nursing.

Experience in the use of EHR systems, specifically Point Click Care and Point of Care.

Proficiency in Microsoft Office Suite.

Proven history of leading quality improvement initiatives and achieving positive resident outcomes.

Demonstrated team building and time management skills.

Proficiency in a second language is considered an asset.

Experience working in a unionized environment and managing under a collective agreement.

Industry/Regulatory Knowledge

Program Administration

Customer Service

Priority Management

People Management

Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results.

Builds High Performing Teams: Builds the capability of individuals and teams through continuous feedback, coaching,



and a commitment to learning and development.

Data Analytics & Continuous Improvement: Uses data to identify and measure performance and develop solutions to motivate improvement.

Continuous mentorship, support for life-long learning and growth opportunities.

A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of 123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future where everyone in Canada has access to the care and support they need to live their best lives.

Time Type Full time

We are dedicated to enhancing the quality of life for residents in our long-term care home. When you join us, you become part of a compassionate, mission-driven team committed to creating a protected, supportive, and enriching environment for every resident we serve.

We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. If you would like more information about how your data is processed, please contact us.

We welcome all applicants, including those from equity‑deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities. We are committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation.

If you require support during any stage of the process, email us at [email protected] acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. To provide people with the care they need, wherever they call home.

Everyone in Canada has access to the care and support they need to live their best lives.

We care for each person as we would our own family.

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