Elevate customer service initiatives as the Assistant Director of Customer Support at the Minnesota Department of Revenue. This full-time role offers leadership in taxpayer assistance and communication strategies.

As a strategic leader in the Revenue Department in St. Paul, you will collaborate closely with the Division Director. Your responsibilities include overseeing operations related to call centers, taxpayer communications, and service delivery. Your leadership will drive improvements in customer experience policies while fostering an inclusive workplace for staff.

Key Responsibilities:



• Manage daily customer service operations for the division • Develop and implement service delivery improvements • Analyze performance data to enhance service quality • Lead cross-functional teams in taxpayer engagement strategies • Modernize customer service delivery methods

Requirements: • 4 years of professional leadership experience • 1 year of experience in tax administration • Experience in developing operational policies in contact centers • Proven ability to manage large teams • Strong analytical and decision-making skills

Lead transformative customer service improvements for Minnesota taxpayers and enhance operational efficiency.

📌 Assistant Director of Customer Support (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul