We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life‑changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing.

Reports to the Senior Director, Customer Support Program Lead.

This Associate

Director role is a net new, individual contributor role responsible for designing and launching innovative programs for Canadians to access Lilly medicines.

Location

This is a hybrid role – onsite presence at our Toronto office will be 10 days or more per month (or at least 50% of the time), determined in collaboration with your manager and based on business needs. This role is eligible for additional forms of compensation, such as participation in the Lilly Bonus Program and a car allowance. Conduct ongoing assessment and mapping of Canada's digital health ecosystem, evaluating platforms against clinical and operational fit across relevant therapeutic areas.

Partner with Legal, Regulatory Affairs, Privacy, and Compliance to assess partner eligibility against applicable provincial regulations governing virtual care. Monitor the Canadian digital health and pharmacy landscape, tracking regulatory developments, platform trends, and emerging care models. Design and build digital‑first patient programs to support access to Lilly medicines in Canada.

Establish KPIs and a performance monitoring framework to continuously improve patient experience; Collaborate with existing vendor partners and digital tools to integrate program workflows into Canadian healthcare ecosystems. Champion a consumer‑first mindset, ensuring program design decisions reflect patient experience and health equity principles. Partner with marketing, commercial,



and patient support program teams to align patient journey design with brand strategy and go‑to‑market plans.

Strong knowledge of the Canadian healthcare landscape, including digital health platforms, pharmacy infrastructure, and provincial reimbursement environments. Digital‑first mindset with a proactive approach to identifying automation opportunities that improve patient experience and operational efficiency. Strong analytical and data skills, with the ability to develop KPI frameworks and translate performance data into operational improvements.

Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, or a related field. MBA or graduate‑level degree preferred. Minimum 10 years of progressive experience in pharmaceutical operations, market access, patient support programs, pharmacy operations, digital health, or a closely related field within the Canadian healthcare system.

Experience with Canadian digital health or telehealth platforms and virtual care operating models.

Experience working within or alongside Patient Support Programs (PSPs) in Canada, particularly in chronic disease management. Familiarity with digital prior authorization platforms in the Canadian market.

Experience with digital health platforms or omnichannel patient engagement models. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Full‑time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; adaptable benefits (if applicable) life insurance and death benefits; employee assistance program, fitness benefits, and employee clubs and activities).

📌 Associate Director, Digital Patient Programs (Toronto)
🏢 Eli Lilly
📍 Toronto