Elevate airport performance at Toronto Pearson as the Associate Director of Terminal Services & Performance. Lead operational excellence, compliance, and continuous improvement within a collaborative, on-site workplace.

The Greater Toronto Airports

Authority (GTAA) seeks an Associate Director to provide strategic leadership for terminal operations. This role involves accountability for performance management, procurement, and service delivery across a diverse ecosystem of airlines and service providers. Candidates should possess a strong understanding of airport operations along with proven leadership skills in complex environments. Key Responsibilities:

- Lead procurement strategies for terminal service contracts
- Direct RFP development and vendor negotiations
- Implement performance-based contract models
- Establish service level agreements and KPIs
- Monitor vendor performance and operational excellence Requirements:
- 8 years in an airport environment
- 5 years of leadership experience
- Knowledge of airport operations
- Exceptional communication skills
- Ability to obtain Transportation Security Clearance Drive operational and customer excellence as the Associate Director, shaping Toronto Pearson’s future.

📌 Associate Manager, Operations Management (Toronto)
🏢 Toronto Pearson International
📍 Toronto