What is the opportunity? We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do? Manage escalations and investigations promptly and effectively

Process beneficiary request as required for Royal Trust business

Support a team of 5 members in completing daily tasks held within the team

Process bill payments, including CRA and Insurance transactions

Assist in balancing workloads between team members

Maintain and update procedural documentation to ensure accuracy

Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI

Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must haves: Ability to handle multiple requests and prioritize effectively

Ability to demonstrate strong analytical, mathematical, exception-based processing skills

Ability to understand and meet business daily support needs on an ongoing basis

Ability to identify urgent requests and resolve them promptly

Capacity to manage high volumes during peak times in a fast-paced environment

Willingness to work overtime as required to meet SLAs and handle high volumes

Nice-to-have: Knowledge of mutual funds, settlements, and account reconciliation

High accuracy in processing, with a willingness to assist other team members





Comfort in addressing branch inquiries

Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a energetic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address

180 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform





WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-04

Application Deadline

2026-08-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

📌 Associate Operations (Toronto)
🏢 RBC
📍 Toronto