Elevate customer service at Queenston Automotive Group as a Service BDC Representative. Utilize communication skills for customer interactions and handle appointments in this rewarding role. As a Service BDC Representative, you will report to the BDC Team Leader and support customers throughout their service experience.

Your role involves answering calls, processing information, and scheduling appointments effectively, with a strong emphasis on customer satisfaction. Join a dedicated team aiming for exceptional service delivery. Key Responsibilities:

- Verify customer information and recommend services
- Schedule service appointments and follow up on recalls
- Make outgoing service reminder calls to customers
- Address inquiries to ensure satisfaction within benchmark time
- Organize New Owner Car Clinics with BDC Team Leader Requirements:
- Over 2 years of telephone customer service experience
- Proficient in Microsoft Office and DealerMine
- Robust organizational and communication skills
- Detail-oriented with a customer-first approach
- High school diploma or equivalent education Bring your dedication to customer satisfaction and appointment management to Queenston Automotive's collaborative team.

📌 BDC Representative at Queenston Automotive (Canada)
🏢 Formulafordlincoln
📍 Canada