Bilingual Customer Care Team LeadFull-time, PermanentLOCATION: MISSISSAUGA, ON (100% ON-SITE)HOURS: MONDAY TO FRIDAY, 40-HOUR WORK WEEKWork Schedule: Primary shift: 9am-5pmSALARY: up to 80K + 7% BonusREPORTING MANAGER: Customer Care Team Supervisor
About Our Client
Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.
Why Join Our Client’s Team?
- Competitive total compensation — based on experience
- Comprehensive health and dental benefits
- Mental wellness support
- Employer contribution to retirement savings
- Fitness & wellness reimbursement
- Educational assistance and professional development support
- Paid time off including vacation and personal days
- Community involvement initiatives
- A cooperative and inclusive workplace culture featuring:
- Team events and celebrations
- Fully Bilingual (French/English)
- Customer focused and dedicated to exceeding the expectations of internal and external customers
- Leadership skills & strong ability to prioritize
- Coaching & Mentoring
- Conflict resolution
- Accountability
- Collaboration skills
- Delegation skills
- Problem solving
- Excellent written and verbal communication
- Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads
- Strong organizational skills to allow for the successful completion of multiple tasks
- Self-starter with a strong desire to see results
- Team player with positive attitude
- Proven agility, flexible and able to adapt to new challenges and procedures
📌 Bilingual Customer Care Team Lead (Mississauga)
🏢 Beyond Bilingual
📍 Mississauga
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