Become a vital part of The Nationwide Group as a bilingual Customer Service Agent in French and English. Provide exceptional service in appraisal request management while ensuring timely updates and compliance.

This Customer Service

Agent role will connect closely with lenders, brokers, and appraisers. You’ll be responsible for managing the appraisal process using the NAS platform and ensuring adherence to Service-Level Agreements. Solid communication and problem-solving skills are essential as you handle high-volume inquiries and collaborate with cross-functional teams. Key Responsibilities:

- Review and process appraisal requests using NAS platform
- Communicate status updates to lenders and appraisers




- Ensure compliance with department policies and SLA requirements
- Coordinate with management on timely request completion
- Respond to issues and escalate priority matters Requirements:
- Bilingual in French and English
- Experience in customer service and conflict resolution
- Strong oral and written communication skills
- Familiarity with appraisal processes and guidelines
- Ability to meet department metrics and performance targets Bring your bilingual skills and customer-focused approach to excel as a Customer Service Agent at TNG.

📌 Bilingual Customer Service Agent TNG (Markham)
🏢 The Nationwide Group
📍 Markham