Elevate your career with Perkopolis as a Bilingual Customer Support Specialist in Toronto! Provide exceptional technical support to our community using your French and English skills. Join Perkopolis’ Customer Support team, where you’ll engage directly with customers, overseeing support tickets and ensuring satisfaction.

This specialist role, based in Toronto, requires strong communication skills in both English and French. You’ll become an expert in our tools and collaborate with internal teams for optimal customer experiences. Key Responsibilities:

- Offer technical support via phone, email, and live chat
- Document and manage customer tickets from start to finish
- Prioritize and escalate support issues as necessary
- Collaborate on high-level problem-solving with team members
- Gather feedback from customers to enhance service Requirements:
- 3+ years in customer support with various channels
- Fluent in French and English, both written and oral
- Basic knowledge of networking terminology
- Familiarity with Zendesk preferable
- Robust communication skills and a positive attitude Lead technical support initiatives and cultivate exceptional experiences for Perkopolis members in Toronto.

📌 Bilingual Customer Support Specialist in Toronto
🏢 PerkSpot
📍 Toronto