Bilingual Disability Administration Coordinator — Remote Take part in an opportunity where your attention to detail can make a real difference. Within the insurance sector, you will support key communication and administrative processes that help maintain quality, confidentiality, and service excellence across a national organization.

What is in it for you:

- Hourly salary of $17.25.
- 12-month contract with the potential for permanent employment.
- Day schedule, 37.50 hours per week.
- Weekday schedule from 8 am to 4 pm EST.
- Enjoy the flexibility of work from home.

Responsibilities

- Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines.
- Apply a high level of attention to detail to help prevent privacy breaches.
- Reconcile inconsistent or inaccurate information and provide feedback to case managers and leaders when privacy, confidentiality, or communication guidelines are not met.
- Analyze communications and document trends to support continuous improvement initiatives.
- Manage a group email inbox efficiently while maintaining quality standards and turnaround times.
- Assist with administrative case management activities, including email communications, tool referrals, and invoice processing.
- Collaborate with internal and external stakeholders, including Case Managers, Operations Specialists, Associate Managers, Plan Sponsors, and Plan Members.
- Review information being communicated externally to uphold privacy and confidentiality standards.
- Document findings and provide recommendations regarding communication quality and required corrections.





What you will need to succeed: Required qualifications • Post-secondary education at the college or university level is required.

- Up to 2 years of experience in a similar administrative role.
- Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, OneNote, OneDrive, and PowerPoint.
- Proficiency with Adobe.
- Ability to probe, investigate, apply critical judgment, solve problems, and take ownership of discrepancies and issues through to resolution.
- Bilingualism in English and French is required to review, analyze, and support communications with internal and external stakeholders across Canada. Required soft skills • Excellent attention to detail and accuracy.
- Excellent organizational, prioritization, and planning abilities.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced environment.
- Ability to adapt to high workload volumes and competing deadlines.
- Analytical, proactive, and able to take initiative.
- Ability to collaborate and build relationships with tact and diplomacy.
- Ability to work independently and as part of a team.

Preferred qualifications • Knowledge of disability management and/or group benefits is considered an asset.

- Experience in a health-related field and/or an administrative office environment is considered an asset.

Why Recruit

Action?

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Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 *Bilingual Disability Administration Coordinator — 100% Remote (Montreal)
🏢 Recrute Action
📍 Montreal