BILINGUAL PATIENT CARE SPECIALIST - PSP - MISSISSAUGA - HYBRID - $51,383.00-$79,261.00

Base pay range: CA$51,383.00/yr - CA$79,261.00/yr

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in 1957 by pharmacist William Wilkinson, who witnessed a mother sacrifice her health to pay for her sick daughter’s prescription. He introduced North America’s first prepaid drug plan, and GreenShield was born as a not‑for‑profit with a mission to support better health for all Canadians.

We aren’t just a health and advantages company. We’re the only non‑profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Reporting to the Lead, Patient Support Programs (PSP) & Preferred Pharmacy Network (PPN), the Bilingual PSP Case Manager provides national support to Canadian patients living with chronic or rare conditions by ensuring patients have access to their prescribed treatments in a timely manner and improve their quality of life. The Case Manager provides enrolment and reimbursement assistance, manages financial assistance activities, provides disease‑state education, performs case management and healthcare services to patients, their dependents and the patient’s direct circle of care for specific prescribed molecules. The Case Manager manages Special/Prior Authorizations at both the private and public payer‑levels with submissions pertaining to obtaining drug reimbursement and coverage through private and provincial drug formularies.

Primary Duties and Responsibilities:

- Assist prescribing physicians with the completion of patient enrolments, gathering all pertinent information to complete private and/or provincial insurance forms
- Liaise with insurance and healthcare providers as well as provincial governments as necessary to determine coverage options
- Review patient charts (paper or electronic)
- Complete welcome call activities with the patient according to defined program Standards of Practice (SOP)
- Facilitate any required communication with physicians, patient support programs, or other healthcare professionals in the patient’s circle of care




- Work closely with the manufacturer’s sales resources to support specific physician and staff needs
- Offer and provide educational training to patients and physicians on specific product’s administration as aligned to the approved Health Canada product monograph
- Act as a central resource for program stakeholders, which includes but is not limited to physicians, nurses, patients, clinics, pharmacists, lab technicians, etc.
- Ensure patient records are meticulously maintained and data is accurate in order to meet program reporting requirements
- Leverage pharmacovigilance knowledge and identify Adverse Events (AEs) / Product Quality Complaints (PQCs) and report according to predefined Health Canada and manufacturer expectations
- Utilize nursing processes, through critical thinking, problem solving and decision making to proactively manage assigned patients who require case management services
- Effectively navigate, teach, counsel, coach, support, direct and advocate as required on specific diseases, therapies and disease management
- Provide adherence and persistency case management as required by the program
- Utilize multiple software applications including CRM
- Participate in quality activities and support continuous improvement of programs
- Ensure compliance with provincial & federal privacy legislation
- Participate in ongoing internal and/or external continuing education activities
- Adhere to GreenShield Pharmacy’s policies, processes and procedures

WHO WE'RE LOOKING FOR

- Fully bilingual in French and English (fluently read, write and speak) – Strongly preferred.
- Possess strong clinical expertise and experience in a range of health conditions
- A university degree in a health‑related field
- 5+ years PSP or case management experience ideally
- Understanding of provincial and private coverage criteria and how to navigate the Canadian drug coverage landscape
- Familiarity with the Special / Prior Authorization process with both public and private insurance
- Familiarity and knowledge of Health Canada pharmacovigilance requirements
- Proven ability to work effectively as part of an interdisciplinary team and demonstrate competence in performance of case management,



providing patient education, virtual assessments / interventions and documentation
- Excellent organizational, problem‑solving, decision making, conflict resolution and critical thinking abilities
- Excellent interpersonal, listening and communication skills (written and verbal), ability to direct conversations and target specific issues
- Tech savvy with fundamental knowledge of Microsoft Office and other tools
- Self‑regulation of time management and the ability to multi‑task and adhere to deadlines
- Familiarity with provincial (e.g., Personal Health Information Protection Act) and federal (e.g., Consumer Privacy Protection Act) privacy laws

Location & Hours:

Hybrid work from home & office; 3 days/week in office in Mississauga. Program hours of operation: 9 am to 5 pm.

THE CULTURE

We believe a career should be meaningful, not just a means to earn a living. Our culture is one where everyone's voice is heard and valued, empowering you to be the best version of yourself. Inclusivity makes us a stronger, smarter and more informed organization. A career at GreenShield isn’t just about personal achievements; it’s about making a difference together. We dare to challenge the status quo and provide a place where you can be inspired, challenged, and rewarded.

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

Seniority level: Associate

Employment type: Full‑time

Job function: Customer Service and Health Care Provider

Industries: Non‑profit Organizations and Pharmaceutical Manufacturing

📌 BILINGUAL PATIENT CARE SPECIALIST - PSP - MISSISSAUGA - HYBRID - $51,383.00-$79,261.00
🏢 GreenShield
📍 Mississauga