Join a dynamic team as a Bilingual Technical Support Specialist, where you will resolve issues for retail stores and home office users. Your communication skills and troubleshooting expertise will be essential in this role. In this position, you will provide first-level system support for Point-of-Sale systems, PCs, AS400, telecommunications, and network hardware.

Experience in troubleshooting and a strong understanding of the I.S. environment are necessary for success. You should be adaptable to changing processes and procedures to ensure prompt problem resolution. Key Responsibilities:

- Manage problem resolution for end-users promptly
- Provide troubleshooting for PCs and Point-of-Sale systems
- Resolve client issues proactively and reactively
- Support telecommunications and network hardware effectively
- Follow up with users to confirm proper resolution Requirements:
- Bilingual in English and French
- Solid communication and customer service abilities
- Extensive troubleshooting and diagnostic experience
- Knowledge of IP architecture protocols
- Valid driver’s license required Leverage your bilingual skills and technical expertise to support users effectively in this pivotal role.

📌 Bilingual Technical Support Specialist (Richmond Hill)
🏢 Staples
📍 Richmond Hill