Primary Job Posting Location

Fredericton, New Brunswick Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The Employee Development Assistant (EDA) supports operations by delivering training, monitoring processes for quality and compliance, and assisting with daily workflow. This role helps drive employee development, ensure timely processing of freight and documentation, and supports customer service through issue resolution and reporting.

Job Type: Full-Time - Permanent Position Work Location: 900 HANWELL ROAD FREDERICTON, NB E3B 6A2 Canada

Workdays: Overnight Tuesday to Saturday

Shift duration: 22:00-06:30am with the requirement for a later 1:30am – 10:00 am shift in rotation with other Tuesday to Saturday EDA’s

Responsibilities

Train, onboard, and coach new and existing employees

Deliver on-the-job training (OJT) and cross-training

Coordinate employee evaluations, goals, and certifications





Support daily operational priorities and team performance

Monitor processes for quality, efficiency, and compliance

Identify trends and generate performance reports

Lead team communication (PCM) and promote engagement

Provide feedback, recognition, and support employee development

Resolve operational, process, and personnel issues

Ensure timely handling of freight and documentation

Deliver excellent customer service to internal and external stakeholders

Perform other duties as assigned

Qualifications

High School Diploma (required); College/University (preferred)

Experience in operations, training, or logistics (preferred)

Strong communication, training, and interpersonal skills

Excellent problem-solving and organizational abilities

Ability to manage multiple priorities in a fast-paced setting

Customer-focused with a strong attention to quality

Bilingualism is an asset

Additional Information

Reports to Operations Supervisor

Works independently with minimal supervision

Regular interaction with employees, management, and occasionally customers/vendors

Requires professionalism and a strong customer service mindset

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

📌 Brokerage Specialist (Fredericton)
🏢 UPS
📍 Fredericton