Requirements

Must have:

- Bachelors degree or equivalent practical experience.

- At least 5 years of experience in business analysis, process improvement, consulting, or transformation work.
- Hands-on experience facilitating workshops and capturing business requirements.
- Strong proficiency in process mapping and analytical problem solving.
- Experience partnering with senior business stakeholders and leadership teams.
- Excellent communication, presentation, and facilitation abilities.
- Ability to turn complex business challenges into structured requirements and actionable plans.
- Preferred: experience with AI, Microsoft Copilot, automation, workflow transformation, or digital transformation initiatives.
- Preferred: experience with Agile methods and user story development.
- Preferred: knowledge of improvement frameworks such as Lean, Six Sigma, or Continuous Improvement.
- Preferred: familiarity with tools such as Visio, Miro, Power Platform, Jira, Azure DevOps, or similar platforms.
- Preferred: experience in healthcare, distribution, supply chain, finance, or shared services.

Responsibilities:

- Lead discovery sessions and process-mapping workshops with business stakeholders.
- Document current-state workflows, including pain points, decision points, handoffs, and dependencies.
- Identify opportunities to improve productivity, quality, customer experience, and operational performance.
- Analyze workflow metrics such as volume, cycle time, error rate, and business impact.
- Collaborate with business leaders to redesign workflows using AI, Copilot, automation, and process enhancements.
- Help define future-state operating models and business processes.




- Spot opportunities to remove waste, reduce manual work, and streamline operations.
- Facilitate prioritization conversations using established scoring methods.
- Translate business needs into detailed requirements and user stories.
- Define acceptance criteria and expected business outcomes.
- Partner with Product Owners and solution teams to ensure requirements are clearly understood.
- Maintain documentation throughout the transformation lifecycle.
- Build robust relationships with business leaders, SMEs, and cross-functional teams.
- Align business objectives with technology solutions.
- Present findings, recommendations, and business cases to leadership audiences.
- Act as a trusted advisor throughout the transformation journey.
- Establish baseline KPIs and success measures.
- Support business case development and ROI estimates.
- Track transformation outcomes and business impact.
- Work with reporting and analytics teams to measure results and adoption.

Company:

We are McKesson, an impact-driven Fortune 10 company supporting nearly every part of healthcare with insights, products, and services that help make quality care more accessible and affordable. We foster a culture where people can grow, contribute meaningfully, and bring new ideas to life as we shape the future of health for patients, communities, and our teams.

This Business

Analyst role sits within our AI Workflow Transformation Pods and is based on a Flex and Connect arrangement requiring two days per week in the office.

We offer a competitive Total Rewards package, including base pay, potential bonus or long-term incentives, and benefits, with a stated base salary range of $81,500 to $108,600.

📌 Business Analyst, AI Workflow Transformation (Mississauga)
🏢 McKesson
📍 Mississauga