On behalf of our banking client, Procom is seeking an Operations Analyst. This is 18-month contract (possible extension) that works hybrid with 4 days/week at the office downtown Toronto.
Functional Responsibilities:
- Manage and resolve Fixed Income settlement exceptions in CDS and CDCC
- Perform daily CAD settlements for repo, pledge, bond, and safekeeping trades
- Investigate and resolve cash breaks and depository breaks
- Build robust relationships with all business partners locally and globally
- Liaise with regional/Global Fixed Income settlement teams for efficient cross-border settlement
- Identify opportunities for process improvements within areas of responsibility
- Coordinate documentation of processes and ensure knowledge continuity with teammates
- Identify risk in cash wire payments and escalate appropriately
- Respond to emails in all team mailboxes
- Manage individual and team request
- Cross train on all settlement desks to add depth for team coverage during staff vacations and absences
- Ad hoc requests (audit confirmations, answering queries)
- Attend team meetings
- Be involved with serviced businesses internal to the bank and external vendors/providers
MUST-HAVE Hard Skills:
- 1+ years of experience within customer service in terms of settlements, fixed income products
- MS Office Basic knowledge – Excel
SOFT SKILLS
- Strong communication skills (written and verbal)
- Strong time management, priority management skills
- Attention to detail and someone who is a self-starter and adaptable
NICE-TO-HAVE
- Canadian Depository System
- Education related to fixed income or bonds
- Knowledge of what bonds are, principal values etc.
- Banking or financial institution experience
- CSC certification
📌 Business Analyst - Settlements, Fixed Income Products (Toronto)
🏢 Procom
📍 Toronto
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