Responsibilities

- Ensure all Zendesk tickets are handled in a timely manner.
- Provide support to customers worldwide via phone, email, TeamViewer, and on site.
- Document, maintain, and follow up on all customer inquiries through the Tracking System database.
- Assist in debugging, fault finding, and root cause analysis of prototype and standard machines, including system-level testing and PLC programs, both in-house and at the customer site.
- Create training materials and train customers in the use of company products.
- Install and commission current equipment.
- Calibrate and verify testers.
- Perform onsite maintenance and repair of testers.
- Assist Project Managers with open issues on equipment both in-house and at customer sites for Factory Acceptance Tests (F.A.T.) and Site Acceptance Tests (S.A.T.).
- Validate and verify application performance on new and existing D&V; Products as required.
- Process, monitor, and follow up on the completion of RMAs as assigned.
- Perform other duties as assigned by management.

Qualifications

- Sc. in Electrical or Mechanical Engineering.
- Excellent written and oral communication skills.




- 5+ years in a technical support role.
- Outstanding troubleshooting and diagnostic capabilities for electronic, electromechanical, and electrical systems.
- Excellent customer service skills and relationship building.
- Excellent problem‑solving and analytical skills.
- Advanced knowledge of electronic circuit applications.
- Advanced knowledge of computers and programming.
- Demonstrated ability to collaborate with engineers, programmers, and sales professionals.
- Familiarity with automotive electromechanical systems and electronics is an asset.
- Willingness and ability to travel (drive and fly) to the USA and overseas.
- Valid passport and driver's license.

D & V Electronics Ltd. values their employees. We encourage life‑long learning and foster employee personal growth.

Please submit your resume and covering letter to or fax us at .

We thank all applicants for their interest in our organization; only those selected for an interview will be contacted.

Salary: $60000 - $70000 per year

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📌 Field Service Engineer (Vaughan)
🏢 D&V Electronics
📍 Vaughan