CIBC Mellon seeks a Client Experience Service Director to oversee service delivery for large clients in Toronto. This role demands strong client service skills and industry experience in a hybrid office model.As a pivotal contributor reporting to the Executive Director, the Service Director ensures exceptional service quality and client satisfaction for complex accounts. This role involves a deep understanding of client needs, developing customized solutions, and maintaining relationships to achieve corporate goals. Your insights will shape strategic approaches to client management and service enhancement.Key Responsibilities:
- Act as the client's voice and document concerns
- Collaborate with Relationship Executives for service solutions




- Ensure service quality and monitor performance metrics
- Address and resolve complex client issues efficiently
- Develop accounts plans and track client satisfactionRequirements:
- 10 years in client service or sales
- Proven expertise in asset servicing solutions
- Robust project management and communication skills
- Bilingual in French is mandatory
- Some travel requiredLeverage your experience to elevate client satisfaction and drive innovative solutions at CIBC Mellon.#J-18808-Ljbffr

📌 Client Experience Service Director Toronto
🏢 CIBC Mellon
📍 Toronto