Enhance client success at A.K.A. New Media Inc as the Client Success Manager in a hybrid role. Focus on building a strong support function for users of our raisin® platform through strategic leadership.
In this role, you'll oversee tech support, ensuring efficient tier 1 and tier 2 assistance while fostering a culture of collaboration and continuous improvement. Your responsibilities will include proactive issue resolution, internal advocacy for users, and close partnerships with Sales and Product teams to provide top-notch client support.
Key Responsibilities:
• Manage recruitment and training processes for support staff
• Offer timely technical support for all clients
• Act as a voice for raisin® users within the organization




• Analyze feedback to enhance support quality and reduce issues
• Serve as an escalation point for both client and team challenges
Requirements:
• Proven track record in leading support teams
• Strong verbal and written communication skills
• Ability to diagnose and solve complex problems
• Flexibility to thrive in a changing environment
• Relationship-building skills and empathy for stakeholders
Support our clients through excellent service and team leadership at A.K.A. Current Media Inc.
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📌 Client Success Manager at A.K.A. New Media (Toronto)
🏢 A.K.A. New Media
📍 Toronto