AtEchoworx, we’re not just building features; we’re solving thetoughest challenges in enterprise security. From ensuring multi-billion-dollar M&A deals don’t falter due to clunky login portals to untangling S/MIME complexities, we’re the team that makes security seamless and invisible. Our smart, practical code eliminates friction, builds compliance-driven systems, and ensures the world’s largest companies stay operational and secure.This is your chance to join a team on the front lines of a $15 billion market shift. Your work will have a real, immediate impact—and you’ll build a career on something solid.Why Join Echoworx?We understand that burnout doesn’t build outstanding software. While we tackle some of the hardest security headaches in the industry, we prioritize collaboration, balance, and fun. Protecting the world’s data is easier when you genuinely enjoy the company you keep.Flexibility that works for you:Fully remote, in-office at our York Mills location, or a hybrid mix—it’s your choice.Connection beyond the code:From virtual meetups to in-person events, we invest in building meaningful connections.Convenient office access:For those who commute, our Toronto office is right off the 401 and public transit.We’re looking for aHelp Desk Support Specialistto join our team and deliver outstanding technical support to both internal staff and external customers. In this hands-on role, you'll combine strong technical know-how with excellent troubleshooting and communication skills to resolve product and service issues efficiently and professionally.What You’ll Do:Deliver first-level support and clearly communicate resolutions to customer issuesEscalate unresolved issues to the appropriate next level of supportTrack, log,



and route problems to the right internal resourcesGuide customers through the troubleshooting process with patience and clarityProvide timely follow-ups, updates, and resolutions to customer inquiriesDeliver exceptional customer service that meets and exceeds expectationsMaintain accurate and thorough documentation of issues and resolutionsSuggest improvements to help desk procedures and processesContinuously build your knowledge of help desk tools, products, and servicesOn-boarding new customers profile and branding setupWhat You Bring:Bachelor’s degree in computer science or equivalent practical experienceStrong ability to plan, organize, and manage your own workloadComfort working in a fast-paced, evolving environmentAbility to multitask effectively across teams and prioritiesExcellent verbal, written, and interpersonal communication skillsProven experience in a help desk or technical support roleWorking knowledge of help desk software, databases, and remote support toolsStrong client-facing skills and a customer-first mindsetSolid troubleshooting abilities under time constraintsRequired Technical Skills:2+ years of customer support experience2+ years working with Windows and Linux operating systems2+ years of experience with Microsoft Office Suite and Office 365Experience with networking and firewallsFamiliarity with HTML and CSSNote: This is a one year contract position.Salary range: $60,000 - $100,000 annual salary.This posting represents an existing vacancy.Echoworx may use artificial intelligence (AI) tools to support segments of the hiring process, including reviewing applications, screening resumes, or assessing responses. These tools assist our recruitment process but do not replace human judgment. All final hiring decisions are made by humans.#J-18808-Ljbffr

📌 Help Desk Support Specialist (Winnipeg)
🏢 CFIA
📍 Winnipeg