Elevate customer success as a Strategic Vendor Partner Manager with Intuit. In this transformative role, you'll drive large-scale operational excellence and forge impactful partnerships.As a Principal-level expert in Vendor Partner Management, you will influence strategic enhancements across high-priority customer alliances. Responsibilities include managing vendor relationships, driving KPI performance, and guiding cross-functional initiatives. You'll be a vital connector, ensuring excellence in service delivery while shaping our partnership model.Key Responsibilities:
- Lead key vendor/BPO relationships for operational excellence
- Own performance metrics like CSAT and Issue Resolution
- Conduct insightful Weekly and Monthly Business Reviews




- Monitor real-time staffing delivery against plans
- Act as a point of escalation for internal stakeholdersRequirements:
- Over 10 years in Vendor Partner Management or similar fields
- Proven success with performance management and stakeholder development
- Robust background in contact center KPIs
- Experience in change management for service delivery
- Bachelor’s degree required; MBA preferredBecomea crucial leader driving excellence across Intuit's vendor partnerships.#J-18808-Ljbffr

📌 Strategic Vendor Partner Manager At Intuit (Toronto)
🏢 Intuit
📍 Toronto