Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again. We are proud to be an Accreditation Canada-accredited organization. Our commitment to the Qmentum quality framework means you are working with an agency that meets the highest national standards for patient safety and clinical care.

Consult Conversion

- Conduct Caring Consults, assess clients with respect to physical, emotional and environmental needs, and advise on client care; achieve a conversion goal of 90%.
- Engage in relationships with community leaders and professional organizations to establish long‑term relationships that translate into word of mouth and professional referrals.
- Develop, promote, and ensure high quality, innovative customer service.
- Act as an advisor in Caring Consult to ensure that clients and client contacts have all required information.

Client Care Delivery and Experience

- Attend all first visits with caregivers to ensure client needs and care plans are executed per the Service Agreement; set and role‑model expectations.
- Conduct supervisory visits to ensure caregiver fit and quality of care, delivering a premium client experience that impacts Net Promoter Scores of 9 or higher.
- Develop appropriate and individualized care plans, updating them as required.
- Educate clients on self‑care and evaluate client response to care provided.
- Monitor risk issues, analyze trends,



and adapt care as needed.
- Coordinate care, implement clinical solutions, and evaluate client outcomes based on client goals.

People Leadership

- Drive results by leading the caregiving team: set clear goals, assign tasks, coach in the moment, and provide continuing education.
- Deliver on our Brand Promise by leading the client experience and ensuring caregivers provide peace of mind to clients and their families.
- Be accountable for staff hiring, training and performance, ensuring caregiver availability meets business needs and compliance with all systems.
- Manage the education function to support continuous learning, including Discovery Day and monthly in‑service programs.
- Conduct first and supervisory visits to evaluate caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher.

Scheduling Collaboration

- Liaise with the scheduling team to communicate changes in client requirements and caregiver assignments.
- Ensure client coverage is secured, especially for urgent care, caregiver cancellations, and limited availability; assist with scheduling as needed.
- Maintain AMS (Attendance Monitoring Investigations) percentages below 5% for total staff and manage data integrity and completion of caregiver and client files in the scheduling software.

Administration

- Maintain excellent documentation practices, producing complete and accurate care plans,



employee files (skills & qualifications), client files, and billing information.
- Review and update client and staff records quarterly to ensure 100% accuracy and completeness.
- Direct the maintenance of client and personnel records to meet employee, organizational and statutory requirements and entitlements.
- Conduct quarterly record audits to ensure accuracy and up‑to‑date information.
- Ensure compliance with national/provincial legislative requirements in health, employment, occupational health & safety.
- Approve all visits and premiums in preparation for each payroll and billing cycle.

Availability

Flexibility is required (availability 7 days per week). Schedule provided 2 months in advance per business needs. Full time. On‑call evenings, holidays and weekends.

Business Relationships

- Reports to the Franchise Partner.
- Leads the Caregiving team and Care Ambassador team.
- Works closely in partnership with Care Services Center.

Qualifications

- Registered Practical Nurse or Registered Nurse, licensed to practice in the Province of Ontario.
- CPR and First Aid certification.
- Car and valid driver’s license.
- Robust computer skills, preferably proficient in G‑Suite (Gmail, Drive, Docs, Calendar) and electronic medical documentation (Alayacare experience an asset).
- Exceptional written and verbal communication skills in English.
- Intentional organization, planning, time management and multitasking skills.
- Demonstrated experience setting and achieving goals; customer service and leadership background considered an asset.
- Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years).
- Negative TB test (updated every 5 years).

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📌 RPN/ RN Nurse Care Manager (Care Designer) - Guelph and Surrounding Area (Oakville)
🏢 Nurse Next Door - Burlington/Oakville
📍 Oakville