About the CompanyBlack & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. The company is family‑owned and family‑run and employs thousands of skilled professionals across North America. With over 100 years of diverse market experience, Black & McDonald is a forward‑thinking organization with a strong track record of delivering operational excellence and customer‑focused solutions.About This Career OpportunityBlack & McDonald’s Southwest Ontario team is growing. The Customer Service Administrator reports to the Maintenance Operations Supervisor and is located in our Hamilton (Stoney Creek) office. The role supports the service administration team, technicians, sales, and management by ensuring stakeholders have the information and resources they need, streamlining workflows, facilitating communication, and contributing to a collaborative service environment.Key ResponsibilitiesRespond as the first point of contact on the Service line.Dispatch technicians for service calls and maintenance work.Respond to client concerns promptly and, when necessary, escalate to Supervisor.Plan and schedule labor for maintenance agreements, projects, and emergency service calls.Develop daily, weekly, and monthly workload schedules.Ensure agreement files are up to date with proper equipment lists and labor schedules.Maintain vacation and trade school calendars for technicians.Review Preventative Maintenance WIP reports to ensure accurate completion per schedule and hours allotted.Maintain accurate records on call backs, response times,



and other quality assurance elements as required.Update and upload hourly payroll entry file on a weekly basis.Complete other payroll‑related duties as required.Competency RequirementsCommunicates EffectivelyCustomer FocusHolds Self and Others AccountableTeamwork and CollaborationEducation RequirementsPost‑secondary education preferred.Work Experience Requirements3‑5 years of Administration/Customer Service experience.Skills, Abilities, and Other RequirementsAbility to manage multiple projects in a fast‑paced environment.Knowledge of SharePoint, Teams, and other collaboration tools (an asset).Familiarity with the Microsoft Windows operating system.Strong organization and time‑management skills.Experience with ERP applications such as JDE, SAP, etc. (preferred).Ability to communicate clearly and effectively and relate to technicians, customers, and co‑workers.Maintain a professional demeanor at all times with employees and customers.Positive attitude and willingness to learn.Ability to work individually and with a team.CompensationThe expected salary range is $55,000 to $60,000 per year, with the starting salary determined based on qualifications. Base pay is one component of Black & McDonald’s total rewards package. Total rewards may include group insurance benefits, a pension plan, an annual discretionary bonus, career development programs, and other HR programs.Disability AccommodationBlack & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request during the recruitment and selection process.#J-18808-Ljbffr

📌 Bilingual Customer Service Administrator (Mississauga Based: 7am-3pm) (Winnipeg)
🏢 APEGA
📍 Winnipeg