Elevate public safety delivery as Chief Services Officer at Versaterm. Lead the transformation of customer support and service delivery in an AI-driven, SaaS environment. As an executive leader at Versaterm, you will shape the vision for service delivery and customer success.

Your role involves integrating diverse delivery functions into a unified enterprise model while enhancing responsiveness and quality. Utilize AI technologies to improve customer interactions and ensure operational excellence.

Key Responsibilities

- Define strategic direction for customer delivery and success • Transform delivery functions across multiple acquisitions • Oversee technical support for all client segments • Implement AI for intelligent customer support solutions • Drive continuous improvement through data analytics Requirements:
- Extensive experience in SaaS delivery and customer success • Proven ability to scale services across business units • Expertise in cloud-native service models • Robust stakeholder management skills at the executive level • Familiarity with public safety technology systems Lead Versaterm's commitment to outstanding service delivery and customer satisfaction in public safety.

📌 Chief Services Officer at Versaterm (Ottawa)
🏢 Athena by Versaterm
📍 Ottawa