Role Overview As a Solution Consultant, you will listen to customers to understand their needs and create compelling, AI‑powered business solution roadmaps. You will develop dynamic demos, design solutions, and demonstrate AI capabilities to help customers adopt solutions such as LLM‑powered virtual agents, agent copilots, and AI‑driven orchestration. Responsibilities Discovery – run workshops with business users, uncover gaps, define projected perks, and present outcomes to stakeholders. Lead technical discovery to identify opportunities for AI to improve customer experience, operational efficiency, and measurable business outcomes. Design – create customized demos and story narratives that showcase solutions. Support solution designs for customer experience use cases (self‑service, agent assistance,



journey management, back‑office automation) incorporating LLMs, deterministic workflows, orchestration, fallback strategies, and human‑handoff patterns. Help customers ground AI responses in trusted enterprise data through knowledge and content strategies, articulating trade‑offs across accuracy, latency, cost, and governance. Demonstrate & Validate – build and deliver compelling technical demos and presentations explaining AI capabilities, integration points, and business impact. Support sandbox, trial engagements, AI prototypes, and value assessments. Partner with

📌 Solution Consultant (Drummondville)
🏢 8110 Canada - Genesys Cloud Services
📍 Drummondville