The Alberta New Home Warranty Program Group of Companies (ANHWP Group), is Alberta’s most experienced and most trusted new home warranty provider and educator for homebuilders. As Alberta’s leader in new home warranty products and services for over years, we continue to raise the bar to meet the needs of homeowners and our Builder Members.

Accountable for: Reporting to the Claims Manager, the successful incumbent will manage files in accordance with policies and procedures established by the Claims Assessment Department. This position represents the Organization in a skilled manner, providing technical assistance to Builder Members of The Alberta New Home Warranty Program (ANHWP) as well as to the Homeowners.

Work location: This position is based in Calgary, Alberta and has hybrid work flexibility.

Responsibilities: The primary responsibilities of the Claims Assessor/Technical Advisor are:

Complete claims assessment inspections and reports as outlined in the policies and procedures in a timely manner

Manage files to ensure that timelines and strategic goals are met

Conduct thorough claims assessment of all issues that have been identified to the Organization

Provide clear, concise and professional reports in a timely manner to the Homeowner and Builder

Bring closure to all disputed issues as identified in the claims assessment

Ensure file information is up to date and complete

Provide technical opinions to staff and Builder Members of ANWHP

Liaise between ANHWP, Builder Members and Homeowners.

Maintain and build relationships with the Builder Members of ANHWP

Provide a high level of commitment to serve the Organization’s clients in a professional manner

Complete training as required for the position





Participate in and provide input in a team focused environment

Attend industry functions (i.e, Builder Breakfasts, Technical Committees and Home Builder functions) to stay current with industry developments

Attend Arbitration or Litigation proceedings as required.

Skills and Experience: 5 + years of new home construction experience

Journeyman ticket or equivalency an asset

Ability to work in a team environment

Ability to work under time constraints and meet deadlines

Ability to establish and maintain working relationships with Builder members

Strong technical knowledge of new home construction

Industry knowledge of acceptable building practices

Excellent written and oral communication skills, relationship builder, interpersonal skills, self-motivated

HVAC experience will be considered an asset

Knowledge: Knowledge of warranty or insurance products and services

Understanding of regulatory and legislative requirements relating to the industry

Very strong technically and at least on a par with senior construction managers within residential home builder groups

Ability to write and edit reports

Why you should join us: The Alberta New Home Warranty Program Group of Companies offers challenging and meaningful work, a positive work environment with amazing colleagues. Our benefit package includes:

Hybrid/remote work structure

Annual short-term incentive pay (bonus program)

Paid sick time and flex days

Medical, dental and vision benefits

Health Spending Account or Personal Spending Account

Pension plan (RPP company matching)

On the job training

Company events

Inclusive and diverse corporate culture that supports our greatest assets – our people

Please note: Only candidates permitted to work in Canada will be considered for this opportunity

📌 Claims Assessor and Technical Advisor (Calgary)
🏢 Alberta New Home Warranty Program
📍 Calgary