Elevate client satisfaction as a Bilingual Client Onboarding Specialist at Kimoby, where you'll travel throughout Canada and the US. Engage with clients directly to foster productive onboarding experiences with our software solutions. As a specialist in client onboarding, your role will require you to travel extensively, leading in-person sessions to help clients effectively integrate our SaaS offerings into their operations.

You'll not only address client queries but also empower dealership teams by building confidence through hands-on training and genuine support. This position is crucial for shaping a positive client experience. Key Responsibilities:

- Conduct face-to-face onboarding sessions at various client locations
- Assist service teams to navigate recent tools and processes




- Share insights and design workflows tailored to client needs
- Deliver remote training sessions for ongoing skill enhancement
- Work with Customer Success to resolve challenges quickly Requirements:
- Mastery of French and English for client communication
- Background in customer-facing roles, ideally SaaS-related
- Willingness to travel 50-75% of the time
- Strong grasp of client business dynamics
- Skills in organization and time management In this role, become a trusted advisor and boost the onboarding success for clients at Kimoby.

📌 Client Experience Specialist - Bilingual (Montreal)
🏢 Kimoby
📍 Montreal