Become a pivotal Client Relations Specialist with HomeEquity Bank, supporting clients through multiple channels in a remote setting. Deliver exceptional customer service while enhancing operational efficiencies. As a remote Client Relations Specialist, you will provide high-quality support to clients, handling inquiries via phone, email, and in-person communications.

This role is essential for meeting service level agreements and improving client satisfaction. You'll utilize critical thinking, communication skills, and a passion for client service to excel in this position. Key Responsibilities:

- Address client inquiries through various communication channels
- Process requests while ensuring compliance with legislation




- Collaborate effectively with internal departments for timely responses
- Manage and resolve client complaints according to policy
- Maintain accurate documentation for all interactions Requirements:
- Bilingual French is a solid asset
- Customer service experience in financial institutions preferable
- Ability to multitask effectively under pressure
- Knowledge of AML and privacy legislation
- Flexibility to work required shifts Elevate your career in client relations with HomeEquity Bank, where your service excellence can shine.

📌 Client Relations Specialist at HomeEquity Bank (Canada)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Canada