Date Posted: 08/04/2026Req ID: 49662Faculty/Division: Vice Provost Strategic Enrolment ManagementDepartment: University Registrar's OfficeCampus: St. George (Downtown Toronto)Position Number: 00058130 Existing Vacancy: Yes Description: About us: The Vice-Provost, Strategic Enrolment Management (VPSEM) is responsible for providing institutional strategic direction, advice and support and SEM management on key processes and policies to support the student experience.

The University

Registrar’s Office (URO) is a central support team that provides institutional leadership on student financial aid & awards, student accounts, client services, student records & systems, academic scheduling & exams, accommodated testing services, classroom technology & planning and convocation. The URO works with divisions to support undergraduate and graduate students throughout the student life cycle and is an advocate and service provider for University of Toronto students, staff and faculty. Your opportunity:

Under the direction of the Assistant University Registrar, Policy & Records, the Client Services Coordinator, Student Academic Records incumbent is responsible for overseeing student academic records processes and services for the University of Toronto’s University Registrar’s Office. The incumbent is responsible for all administrative processes, protocols and procedures for a number of student academic records programs, including Domestic Non-Ontario Resident Tuition Fees appeals and International Fee Exemption applications. The incumbent also acts as the first point of contact for students, staff and third-parties.

The incumbent provides training and creates training material on student academic record services, policies, procedures, and changes. The incumbent is responsible for communication duties such as managing the webpages and coordination between internal departments on applicable academic records and services.

The Client Services Coordinator, Student Academic Records also provides counselling via telephone, service tickets,



and email to students and alumni on processes related to student academic records processes; resolves complex, escalated or sensitive client issues; serves as a resource to university colleges, faculties, or departments by providing advice, guidance, and providing information on university policies, processes and regulations related to student academic records.

Your responsibilities will include: Overseeing the data collection and analysis processes

Implementing plans and process improvements for records administration activities

Creating and updating student records

Updating and maintaining a procedures manual

Serving as a resource to a group or on a function

Drafting internal and external communications

Resolving issues within the scope of the role and escalating problems as required

Verifying the accuracy and completeness of information Essential Qualifications: Bachelor's Degree or acceptable combination of equivalent experience

Minimum four years of relevant experience with direct client service delivery in a high volume environment, preferably at a university or college institution

Experience in delivering training, preferably in a unionized environment

Experience in coordination of services in a client service environment and coordination of day-to-day operations

Experience providing detailed information on processes, policies, and procedures

Experience using technology to enhance enquiry service delivery and experience utilizing reporting tools

Advanced computer skills must include word processing, creating and manipulating spreadsheets, posting to and navigating websites, creating PowerPoint presentations

Knowledge of institutional and department policies, procedures and guidelines

Ability to effectively provide information and advice to staff,



students and general public; individually or in group settings (i.e. one-on-one or group session and/or workshops)

Solid student service orientation: tact and diplomacy in dealing with students and students’ family members, demonstrated ability to relate well with a diverse student population, at times address an upset or irate client or deal with other complex inquiries requiring immediate attention

Demonstrated commitment to maintaining confidentiality in working with student information

Must be able to use independent judgment and discretion when advising and counseling, and when responding to enquiries

Ability to work in a high volume environment and ability to work well under pressure

Demonstrated ability to work with a wide range of stakeholders comfortably and professionally with a customer-service orientation and maintaining confidentiality Assets (Nonessential): Familiarity with the University’s student information system or with a comparable system is highly desirable

Familiarity with financial budgeting tools and resources is desirable

Knowledge of University and University Registrar’s policies, procedures and business processes is an asset To be successful in this role you will be: Adaptable

Communicator

Multi-tasker

Problem solver

Responsible

Team player Closing Date: 08/14/2026, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Continuing Schedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986.

Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / ManagerialRecruiter: Fiona Chan Lived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. Job descriptions are available upon request for internal applicants.

📌 Client Services Coordinator, Student Academic Records (Toronto)
🏢 University of Toronto
📍 Toronto