About the Role:

At Northpoint Community Services, we are committed to delivering exceptional support and professional services that help organizations and communities thrive. We are seeking a Client Services Manager to oversee client relationships, improve service delivery, and support a collaborative team dedicated to outstanding customer experiences. This is an excellent opportunity for an experienced professional who enjoys solving problems, building lasting partnerships, and leading continuous service improvements.

Why Work With Us?

Collaborative Workplace: Join a supportive team that values communication, innovation, and professional growth in a positive work environment.

Meaningful Impact: Play a key role in strengthening client relationships and improving the quality of services delivered to our customers.

Professional Development: We invest in our employees through ongoing training, mentorship opportunities, and career advancement pathways.

Up-to-date Tools: Work with industry-standard customer relationship management systems, Microsoft 365 applications, and digital collaboration platforms to deliver efficient service.

Key Responsibilities

Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact for service-related matters.

Service Coordination: Oversee daily client service operations, ensuring requests are addressed promptly and service standards are consistently met.

Team Support: Provide guidance and coaching to client service representatives,



helping improve performance and customer satisfaction.

Process Improvement: Identify opportunities to streamline workflows, enhance service quality, and implement best practices.

Issue Resolution: Handle escalated client concerns professionally and collaborate with internal departments to deliver effective solutions.

Performance Monitoring: Track service metrics, prepare reports, and recommend improvements based on operational data and client feedback.

What We Are Looking For

Experience: 3 to 5 years of experience in client services, customer success, account management, or a related field, with at least 1 year of experience coordinating projects, mentoring team members, or leading service initiatives.

Education: Diploma or Bachelor's degree in Business Administration, Communications, Management, or a related discipline is preferred.

Technical Skills: Experience using CRM platforms, Microsoft Office 365, and other business productivity tools.

Communication Skills: Excellent verbal and written English communication skills with the ability to build strong relationships with clients and internal stakeholders.

Organization: Strong planning, multitasking, and problem-solving abilities with excellent attention to detail.

Mindset: A proactive, customer-focused professional who enjoys working in a fast-paced environment and is committed to delivering high-quality service while continuously improving processes.

Pay: $4,528.00-$6,800.00 per month

Work Location: In person

📌 Client Services Manager (Regional Municipality of Durham)
🏢 Northpoint Community Services
📍 Regional Municipality of Durham