Elevate customer experience at Clio as a Digital Customer Success Program Manager. Focus on retention and adoption strategies in a dynamic hybrid environment. In this role, you will be crucial in implementing and evolving Clio's digital customer success programs.

Your collaboration with leadership and cross-functional teams will shape initiatives aimed at lowering churn and increasing product adoption. Manage day-to-day operations, maintain documentation, and analyze program metrics to inform strategic decisions. Key Responsibilities:

- Execute strategies for digital customer success at scale
- Create and update playbooks for program governance
- Keep the success organization informed with internal updates
- Track performance indicators and synthesize feedback for improvements
- Coordinate with Marketing to create engaging content Requirements:
- 2–4 years of experience in relevant fields such as program management
- Familiarity with automation platforms like Totango
- Proven ability to manage concurrent projects effectively
- Solid analytical skills for data evaluation and reporting
- Effective communication style focused on clarity Join Clio to enhance customer engagement and success through creative program management.

📌 Clio Digital Customer Success Program Lead (Burnaby)
🏢 Themis Solutions
📍 Burnaby