Overview Director, Technical Operations - Infrastructure at Accommodations Plus International (API). Location: Markham, Ontario, Canada; operates across New York and Pune, India. API focuses on driving innovation in travel and transportation, partnering with airlines, cruise lines, and rail operators to improve layover operations, customer experience, and long-term growth. Our mission is to make layovers simpler and more efficient for crew members. API’s platform powers millions of crew room nights annually and supports global aviation operations through a distributed workforce. We value ownership, skill development, and work that matters, with opportunities for long-term growth opportunities. Role purpose The Director of Technical Ops - Infrastructure is a senior technology leader responsible for the reliability, scalability, performance, and security of API's cloud-based platform and underlying infrastructure. This role oversees governance and operational management of the AWS cloud environment, system reliability and service continuity, and acts as the primary liaison between technology operations and the business. The candidate should balance deep cloud expertise with strong people leadership, financial acumen,



and the ability to partner with executive stakeholders to align infrastructure strategy with organizational goals. Essential Functions Lead, mentor, and develop distributed technical operations teams across New York and Pune, India, fostering a collaborative, high-performance culture across time zones and cultures. Define team structure, roles, and career development frameworks for engineers and site reliability engineers (SREs) across both locations. Establish clear goals, KPIs, and performance expectations; conduct regular performance reviews and provide ongoing coaching and feedback. Partner with HR and talent acquisition to recruit and retain top-tier technical talent in both New York and Pune; build a deep bench of operational expertise. Facilitate cross-functional collaboration between the technical operations team and product engineering, security, data, and business teams to ensure operational requirements are integrated into the software development lifecycle. Cloud Infrastructure & AWS Own governance and operational management of API's AWS cloud environment, including multi-

📌 Director, Technical Operations - Infrastructure (Markham)
🏢 Accommodations Plus International
📍 Markham