Drive impactful collections strategy at goeasy, recognized as a top Canadian employer. We are looking for a Director of Collections Strategy & Performance to refine our approach to customer engagement and operational excellence.

At goeasy, we focus on fair access to credit. The Director will be responsible for implementing cutting-edge collections strategies, enhancing operational performance through data-driven insights. This strategic role collaborates across verticals, including Risk and Compliance, to ensure optimal customer outcomes while managing business objectives.

Key Responsibilities:

- Develop and implement collections strategy aligned with business goals
- Identify areas for improvement in customer services and portfolio performance




- Lead cross-functional initiatives to enhance collections efficiency
- Utilize analytics to guide strategic business decisions
- Establish performance metrics for accountability

Requirements:

- 8-15 years in leadership roles in collections or related fields
- Proven analytical and problem-solving capabilities
- Experience in managing business transformations
- Strong strategic execution skills and judgment
- Familiarity with collections and operational processes is beneficial

Contribute to goeasy's success by enhancing our collections strategy and impact on customers.

📌 Collections Strategy Director Role at goeasy (Mississauga)
🏢 goeasy
📍 Mississauga