Become the backbone of client EOR escalations as Rippling’s Global Employee Escalations Lead. Leverage your experience to manage complex, high-impact issues across diverse teams and nations. In this critical role, you will coordinate escalations that involve complex employee relations and high-risk client situations.

Your background in global HR operations will guide you as you align stakeholders, fostering timely and compliant outcomes. You’ll engage with cross-functional teams to remove blockers and ensure a structured resolution process under high pressure, demonstrating your operational rigor and executive presence. Key Responsibilities:

- Oversee end-to-end management of client escalations globally
- Manage employee relations issues and termination matters across borders




- Provide explicit communication and transparent updates to clients
- Conduct structured assessments and establish action plans
- Coordinate effectively across Product, Legal, and HR teams Requirements:
- 8+ years in EOR services or escalation management
- Experience managing complex client issues across countries
- Strong knowledge of international compliance and HR processes
- Ability to influence stakeholders and drive alignment
- Exceptional analytical and communication skills Bring your global HR expertise to Rippling and drive effective resolutions for high-impact client escalations.

📌 Complex Client Escalations Executive Rippling (Toronto)
🏢 Rippling
📍 Toronto