Lead the concierge team to enhance luxury experiences as a Supervisor at our upscale service. Elevate client interactions and oversee operations to ensure exceptional service delivery. As a Concierge Supervisor, your role is crucial in shaping a premier customer service atmosphere.

You will supervise the concierge team, manage complex client inquiries, and support VIP events. This position demands robust leadership skills to drive service improvements and foster team growth while coordinating vendor relationships effectively. Key Responsibilities:

- Supervise and coach the concierge team for outstanding service
- Plan schedules to maintain optimal concierge coverage
- Train new hires and support continuous team development
- Resolve client inquiries, complaints, and escalations efficiently
- Maintain knowledge of store services and policies Requirements:
- High school diploma or equivalent training
- Experience in luxury customer service environments
- Proven supervisory or management experience
- Strong communication and problem-solving skills
- Bilingual in French and English Bring your leadership and luxury service expertise to ensure memorable client experiences.

📌 Concierge Supervisor for Luxury Service (Montreal)
🏢 Brobston Group
📍 Montreal