SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our clients by nurturing exceptional client relationships and delivering continuous value through our platform This role involves working closely with large, strategic clients to understand their business goals, drive adoption of SOCi solutions, and achieve measurable outcomes Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions Act as the lead point of contact for all strategic client matters, anticipate clients’ needs, and work within the company to ensure deadlines for client deliverables are met Plan and conduct regular check-in meetings to ensure client satisfaction and retention Work collaboratively with sales, marketing,



and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features Monitor and analyze clients’ usage of our product and generate insights to enhance their user experience Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment Handle and resolve customer requests and issues promptly and effectively Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals Advocate customer needs/issues cross-departmentally and program-manage customer concerns- The ideal candidate is passionate about client service and skilled in handling complex client portfolios Solid analytical and problem-solving skills with a solution-oriented mindset Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels 5+ years of proven experience in customer success or

📌 Strategic Customer Success Manager (Toronto)
🏢 Socket.dev
📍 Toronto