*Overview*The Service Navigator provides coordinated, personalized support to Clients as they move through employment, education, or training pathways. Acting as a consistent point of contact, the role focuses on service navigation, referrals, and coordination, helping Clients understand available services, access appropriate supports, and maintain momentum toward their goals.Support is delivered using a whole-person, trauma-informed, and strengths-based approach, co-created with the Client to reduce barriers, improve engagement, and ensure continuity across services.*What You'll Do:**Service Navigation & Intake** Serve as the first point of contact following referral; coordinate intake, orientation, and documentation.* Explain program pathways, available services, and expectations in a transparent and accessible manner.* Support assessment and planning processes by providing context and building rapport.* Help Clients understand Action Plans and how services align with their goals.*Navigation, Referrals & Coordination** Maintain working knowledge of employment, training, and community-based services and referral pathways.* Work with Clients to identify appropriate services aligned with their goals and Action Plans.* Coordinate referrals and support smooth transitions between services.* Assist Clients in pursuing education or training goals with access to academic, financial, and institutional resources.* Facilitate service coordination meetings as needed to support aligned planning.*Ongoing Engagement & Support** Maintain regular contact to monitor progress, identify barriers,



and adjust navigation strategies.* Deliver or coordinate group and individual sessions related to:* Navigating employment and training systems* Job readiness and labour market awareness* Goal setting, confidence-building, and self-advocacy* Support readiness for next steps such as work trials, employment, or training entry.*Documentation & Collaboration** Document navigation activities, referrals, and outcomes in accordance with organizational and funder requirements.* Maintain accurate, timely records to support continuity and reporting.* Participate in interdisciplinary meetings and contribute to service planning.* Uphold trauma-informed, culturally responsive practices.*What You'll Bring:**Required** Diploma or degree in Social Work, Psychology, Disability Studies, Human Services, or a related field.* Minimum 2 years’ experience in case management, ideally within employment, wrap around services or mental health.* Proven experience supporting clients with diverse needs and/or barriers.* Knowledge of trauma-informed and strengths-based case management principles.* Demonstrated experience in case management* Demonstrated ability to support individualized goal setting, service navigation, and client progression.* Excellent communication, interpersonal, and documentation skills.* Proficiency in Microsoft Office and comfort using electronic case management or data tracking systems.*Preferred** Experience working in interdisciplinary service delivery models.* Knowledge of inclusive employment principles and the Alberta labour market.* Training in motivational interviewing, conflict de-escalation, or mental health first aid.* Understanding of Indigenous cultural safety and/or lived experience-informed service design.Job Type: Full-timePay: $57,000.00-$66,000.

📌 Bilingual Community Resource Navigator (Service Navigator) (Winnipeg)
🏢 AKG Canada
📍 Winnipeg