Shape premier player interactions at Big Viking Games as the Lead VIP Engagement Strategist, intertwining player relationship management with operational excellence in a hybrid setting.This multifaceted role involves owning and evolving the VIP player program while managing direct relationships with key players of our games like YoWorld and FishWorld. You will strategize high-impact engagement initiatives, ensure quality player experiences, and lead efforts in improving retention strategies in collaboration with various teams. A robust understanding of player needs will be crucial in driving operational improvements and satisfaction.Key Responsibilities:
- Manage and evolve the VIP player program effectively
- Coordinate VIP events, outreach, and special experience initiatives




- Analyze player behavior for proactive engagement strategies
- Refine service workflows and policies in Player Services
- Deliver clear support for complex player issues and escalationsRequirements:
- 4+ years in player services or customer experience
- Expertise in relationship management for engaged players
- Robust organizational and strategic planning skills
- Familiarity with service trends and support data
- Ability to thrive under operational pressureEnhance player trust and satisfaction by leading VIP strategies at Big Viking Games, enriching player engagement.#J-18808-Ljbffr

📌 Lead Vip Engagement Strategy At Big Viking Games (Toronto)
🏢 Big Viking
📍 Toronto