Support and elevate the customer journey as a Customer Experience Specialist at Relay. Engage with clients and help resolve issues through strong communication.

This position focuses on enhancing customer satisfaction by efficiently addressing inquiries via email and phone. As a part of Relay's growth, you'll collaborate with cross-functional teams to drive process improvements and initiatives that support the broader mission of empowering small businesses.

Key Responsibilities

- Engage and assist customers using multiple communication channels
- Establish genuine connections while troubleshooting customer needs
- Work with engineering and product teams to resolve issues
- Curate and maintain customer support knowledge base resources
- Analyze customer interaction data for improvement strategies

Requirements

- At least 1 year of experience in customer-facing roles
- Clear and effective communicator both verbally and in writing
- Proactive and team-oriented approach to problem-solving
- Ability to manage change and uncertainty
- Customer-focused mindset with solid empathy skills

Elevate your career at Relay by utilizing your expertise and empathy to help small business owners achieve their financial goals.

📌 Customer Experience Role at Relay (Calgary)
🏢 Relay
📍 Calgary