Elevate your career with Hagen Group as a Customer Service Leader in Montreal, specializing in pet products. This hybrid role emphasizes exceptional service and relationship management from order to delivery. As a Senior Customer Service Representative, you will be integral in ensuring a seamless experience for customers by navigating complex inquiries and enhancing service delivery.

Your role includes collaboration with various teams and the innovative use of technology to support customer interactions. Key Responsibilities:

- Deliver personalized customer support through multiple channels
- Oversee the order process including confirmation and delivery updates
- Resolve issues related to orders and product discrepancies
- Maintain accurate documentation across business platforms
- Collaborate closely with internal teams to meet customer demands Requirements:
- Familiarity with diverse software platforms
- Solid organizational skills and attention to detail
- Excellent communication skills in both French and English
- Commitment to relationship-building with customers
- Adaptability to evolving business needs Bring your expertise in customer service to Hagen Group, where your passion for pets and people aligns perfectly.

📌 Customer Service Leader at Hagen Group (Baie-D'Urfe)
🏢 Rolf C. Hagen
📍 Baie-D'Urfe