Position Summary

We are seeking a detail-oriented and customer-focused Customer Service & EDI Coordinator to join our team. This role is responsible for managing customer orders through EDI, ensuring accurate order processing, coordinating with internal departments, and providing exceptional customer service. The ideal candidate has strong organizational skills, enjoys problem-solving, and thrives in a fast-paced supply chain environment.

Key Responsibilities

Customer Service

- Serve as the point of contact for assigned customer accounts.

- Respond promptly to customer inquiries regarding orders, inventory, shipping status, and delivery schedules.

- Coordinate with sales, logistics, warehouse, and production teams to resolve customer issues.

- Monitor customer order fulfillment and proactively communicate delays or changes.

EDI Responsibilities

- Monitor inbound and outbound EDI transactions, including:

- Purchase Orders (850)

- Purchase Order Acknowledgements (855)

- Advance Ship Notices (856)

- Invoices (810)

- Warehouse Shipping Orders (940/943)

- Warehouse Shipment Confirmations (944/945)

- Troubleshoot EDI transmission errors and coordinate with customers, third-party providers, and internal IT teams.

- Validate data accuracy between ERP and EDI systems.

- Ensure timely processing of customer orders and shipping documentation.

- Monitor order status from receipt through delivery.

- Coordinate inventory availability with planning and warehouse teams.

- Process order changes, cancellations, and returns.





- Maintain accurate customer records and documentation.

Logistics & Supply Chain Support

- Coordinate shipment schedules with warehouses and transportation providers.

- Investigate shortages, damages, and shipping discrepancies.

- Assist with inventory reconciliation and customer claims.

Reporting

- Review daily and weekly order status reports.

- Monitor KPIs such as:

- On-Time Delivery

- Order Accuracy

- Fill Rate

- Analyze recurring issues and recommend process improvements.

Qualifications

- Minimum 5 years of experience in customer service, order management, or EDI.

- Proven professional customer support skills with major USA retailers

- Knowledge of Momentis ERP system is an asset.

- Knowledge of customer portals (Retail Link, POL) is an asset

- Proficiency in Microsoft Excel and Microsoft Office.

- Robust organizational and time-management skills.

- Excellent verbal and written communication skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Strong analytical and problem-solving abilities.

Preferred Experience

- Experience working with major retailers such as Walmart, Target, Kohl's, or Costco.

- Understanding of customer compliance requirements.

- Experience with third-party logistics (3PL) providers.

Pay: From $60,000.00 per year

Benefits

- Assurance Dentaire

- Assurance Invalidité

- Assurance Vie

- Assurance Vision

- Congés payés

- Événements d'Entreprise

- Gym sur place

- RVER

- Tenue Décontractée

Work Location: In person

📌 Customer Service & EDI Coordinator (Montreal)
🏢 Aquilon
📍 Montreal