Lead the General Aviation Customer Service team at Pratt & Whitney Canada in Longueuil. Oversee product performance, implement improvements, and ensure customer satisfaction in a dynamic aerospace environment. This managerial role requires a proven leader with extensive experience in customer service and team management.

You will drive initiatives to optimize service performance and act as a key interface for customer relations. Your strategies will center around complex problem-solving and enhancing service execution to meet client needs effectively. Key Responsibilities:

- Drive improvements in product and service performance
- Interface with customers and implement user experience enhancements
- Execute long-term strategy for product line success




- Manage complex issues and present updates to stakeholders
- Coordinate service levels and customer agreements

Requirements:

- Bachelor's degree with 10+ years of experience
- Master’s degree with 7+ years of customer service experience
- Proven team management and leadership capabilities
- Robust project management skills
- Excellent communication in both French and English

Lead the General Aviation Customer Service team at Pratt & Whitney Canada, enhancing product performance and ensuring customer satisfaction.

📌 Customer Service Manager at Pratt & Whitney (Longueuil)
🏢 Pratt u0026 Whitney
📍 Longueuil