Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider.

Summary AS THE CUSTOMER SERVICE REPRESENTATIVE, you'll be under general supervision, the HME Customer Service Representative (CSR) acts as the first point of contact for our patients. A CSR is responsible for the timely processing of all new patient accounts. To coordinate scheduling of DMEPOS (durable medical equipment and supply orders) items by establishing/obtaining medical necessity documentation from referral sources, maintenance of patient files, the production of delivery paperwork and continuous courteous communication between internal departments, our patients, and professional providers necessary for patient satisfaction.

Maintain a positive attitude and conduct yourself in a positive manner to all.

Has Duties Such As But Not

Limited To Answers phone, identifies self and takes accurate messages by repeating for accuracy

Must maintain a strong working knowledge of our products and services

Provide courteous customer service by greeting and assisting all patients and referrals in a timely fashion and provide necessary applicable follow-up.

Check voicemails/emails each morning and throughout the day and respond

Review the inbound fax several times each hour to receive orders

Verify DME (DURABLE MEDICAL EQUIPMENT) insurance coverage and benefits prior to order completion

Accurately collects appropriate intake information necessary for billing within 1 day

Review, obtain and file clinical data for medical necessity withing two days

Develop and maintain a robust understanding of specific requirements of contracted providers





Generate sales orders in the database and prepare supplies/equipment for delivery.

Create purchase requests and purchase orders as necessary

Obtain Prior Authorizations if needed, including completion of MA-97

Collect deductible and patient coinsurance up front

Accurately assign completed sales order to specific biller

Handle complaints, provide appropriate solutions and alternatives within 24 hours

Consults supervisor when unusual situations occur

Documents all pertinent patient activity in patient account notes

Reviews unfinished projects at the end of day for next day's workload

Troubleshoot the performance of equipment and educate patients of misuse and care

Conduct daily cash register closing and reconciliation

Responsible for doing all patient fittings including bracing, shoes, mastectomy, etc Qualifications Other information: High School Diploma or equivalent Adhere to all HIPAA and corporate policies Must pass a company Background Check Prior Health Care And/or Customer Service Experience Preferred Excellent communication skills with high attention to detail Meets company minimum standard of Background Check Comply with Company Employee Manual Comply with company policies, procedures, and compliance. Comply with all company, state, and federal policies, laws, and regulations, including HIPPA Maintain positive attitude and conduct yourself in a professional, ethical, and knowledgeable manner toward supervisor, patients, referral sources, co-workers, colleagues, subordinates, and members of the public: everyone Report to work regular, timely and gives advanced notice to supervisor for time off What We Offer Professional Development Supportive and Experienced Peers Benefits Medical, Dental, and Vision Paid Time Off 403(b) retirement plan with company match Travel reimbursement 25% discount on services at all Penn Highlands Healthcare facilities

📌 Customer Service Rep Home Medical Equipment Shell - 18993 (Saint Marys)
🏢 Penn Highlands Healthcare
📍 Saint Marys