Customer Service Representative

Location: Montreal, QC (in-office) Employment Type: Full time

About the Role

We're looking for a friendly, proactive, and detail-oriented Customer Service Representative to be the primary point of contact for our clients. You'll handle incoming calls and emails, resolve inquiries, support order and account questions, and help ensure every customer interaction reflects positively on our company.

Key Responsibilities

- Respond to customer inquiries via phone, email, and in person in a professional and courteous manner
- Resolve customer issues and complaints efficiently, escalating when necessary
- Provide accurate information on products, services, orders, and account status
- Maintain detailed and accurate records of customer interactions in the CRM/system
- Greet visitors, answer and direct incoming calls, and manage the front desk area
- Coordinate with other departments (sales, operations, logistics) to resolve customer issues
- Follow up with customers to ensure satisfaction and identify recurring issues




- Support general administrative tasks (data entry, filing, correspondence) as needed

Qualifications
- High school diploma or equivalent; additional certification in customer service or office administration is an asset
- Previous experience in a customer service, call center, or client-facing role preferred
- Bilingual in French and English (spoken and written)
- Proficient in Microsoft Office (Word, Excel, Outlook); CRM experience an asset
- Strong communication, active listening, and problem-solving skills
- Ability to stay patient and professional with difficult customers
- Excellent organizational skills and attention to detail
- Ability to multitask and remain calm under pressure

What We Offer
- Competitive compensation
- Health and wellness benefits
- Opportunities for growth within the company
- A supportive and collaborative team environment

Pay: $20.00-$25.00 per hour

Work Location: In person

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